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©2005 EDI



The following is a list of frequently asked questions, to help you use our products effectively. To find help, locate and click on the statement that best descibes your difficulty.


  FAQ headings...
 

EditorOrganiserAttribute managerServer softwareOperational issuesStyleOther issues



  Editor
   

Question types

•How can I set up a multiple response question that awards full marks for a full set of correct responses, and no marks when any response is incorrect?
•How does the marking for Parts and Steps work?
•How can I stop examinees getting marks for drop down list questions they don't answer?

The editor interface

•Why can't I undo my last action?
•How do I get the Part section in Advanced Properties to appear?
•Why do the buttons grey out from time to time i.e. with the options in the tool bar 'off' and not responding?
•Is there an option to delete one Step at a time?

Tables

•Problems occur when I delete tables column by column. What should I do?
•What does padding and spacing do?

Randomisation

•How do I get randomised questions to appear with 2 decimal places?
•How do I restrict an answer to 2 decimal places?
•How do I allow for a margin of error (for example +/-0.01)?
•How do I display thousand separators in randomised questions?
•How do I randomise variables so that they appear divisible by 10, 100, 1000 etc?
•How do I set up a randomised question so that if the value of a variable is 1, the object in question will be referred to in the singular, and any other amount referred to in the plural?
•How would I set up a question with more than one object and more than one conditional 'if' statement?

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  Organiser
 

The Organiser Interface

•What does the 'Order' column do?
•How can I get a folder showing all the questions in the database?

Question locking and sharing databases

•Why, when I click on a question, am I informed that it has been locked?
•How do I unlock questions?

Exam Set-up

•What's the maximum length of an exam name?
•What does 'Create balanced list of questions' do in the tools menu?

Deleting Questions

•Is there any way of retrieving an object once it has been permanently deleted?

Transferring/Exporting

•Which objects can I transfer?
•How do I transfer objects to an empty folder?
•How do I transfer questions into an existing database?
•How do I update a results database that is on a remote machine?

Publishing an Exam

•In Organiser, when I select 'Connect' in 'Exam properties' the message, "Failed to Connect" is shown. Why is this?

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  Attribute manager
 

•Can I show a hint on my questions from within i-assess organiser?
•How can I use Attributes Manager to help with Quality Assurance of questions?

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  Server software
 

Student Login

•An access token was created on the server and the student entered the ID, but the message says it is invalid. Why is this?

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  Operational issues
 

Online Exams

•What do I need to do to produce an online electronic exam system?

Offline Exams

•What do I need to do to produce an offline electronic exam system?

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  Style
 

Exam and Question Layout

•How can I change the look of the exams that I use?

Certificate Layout

•What formatting (e.g. logos) or extra information can be applied to the certification?

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  Other issues
 

Log-in

•An error comes up when I try to log into a database saying, "You have supplied an invalid code". What should I do?

Exam and Result Recovery

•Is there any way I can recover an online exam if the examinee's computer crashes?
•Is there any way I can recover an online exam if the examinee's browser (e.g. Internet Explorer) crashes or it is closed by accident?
•Is there any way I can recover an online exam if the assessment centre's server crashes?
•Is there any way I can recover an online exam if the central server (the server with the exams installed upon it) crashes?
•Is there any way I can recover an offline exam if the examinee's computer crashes?

Access Violations

•What should I do if I get an access violation in Examiner?

Saving Problems

•Why am I getting error messages when I try to save changes to questions? Why are my changes not saving properly?

Windows Problems

•Why can't I shut down my PC after using i-assess?

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  Editor
 

Question types

•How can I set up a multiple response question that awards full marks for a full set of correct responses, and no marks when any response is incorrect?

Say you have 4 choices, and you want the user to receive 2 marks if they get all the options correct or zero otherwise. Allocate the number of marks you award each choice - for example, give the 2 correct answers 1 mark each. Then have -2 marks for each of the incorrect choices. Also enable the Minimum marks (under Minimum/Maximum marks in the Part section of Advanced Properties) to 0.

You could also consider setting the minimum number of choices to 2.

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•How does the marking for Parts and Steps work?

By adding Steps, you should ensure that the sum of marks for the Key Part and Steps is equal to the total you want for the Part. For example, if you add one Key Part and say it is worth 1 mark and subsequently add two Steps, each worth 1 mark, then the Key Part's total score will total 2 marks.

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•How can I stop examinees getting marks for drop down list questions they don't answer?

For questions with drop down menus, select 'allow no response' in 'Minimum/maximum mark' which will display the drop down menu like this:

Graphic displaying drop down menu

If the examinee presses submit, this would not be marked wrong, just as not attempted. If you are using negative marking, and you want students to lose marks for not attempting questions, you can add an extra option, call it 'none' and allocate negative marks to it.

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The editor interface

•Why can't I undo my last action?

Undo only works on text areas (such as prompts, statements and choices). It will not work for any action you perform or typing in tables.

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•How do I get the Part section in Advanced Properties to appear?

If you were editing the question stem then the Parts section would look like this:

graphic of Parts section in editing mode

If you click on the Part or any of the choices, then the Part section will look like this:

graphic of Part section when clicked on

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•Why do the buttons grey out from time to time i.e. with the options in the tool bar 'off' and not responding?

In Editor, if the tool bar options appear to be inactive when they should be active, try selecting a text area (outside of a table if there is one present) and the question title edit area. Sometimes the buttons can be out of synch with where the cursor is. Selecting a different area can correct this.

With editor already open, if questions from organiser are opened and then all closed down, some of the menus in editor go missing. To rectify this, close and re-open editor. Then, either select your questions from editor or organiser.

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•Is there an option to delete one Step at a time?

Highlight each step by clicking where it says, 'Step'. You can multiply select steps by ctrl-clicking. Then either press Ctrl-Del or go to the corresponding menu item in the Parts & Steps menu.

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Tables

•Problems occur when I delete tables column by column. What should I do?

Tables within questions will not work correctly if you delete the tables column by column. To get around this, copy and paste all the information you need out of the table, click the cursor to the right of the entire table, and hit backspace. Then create the table as required.

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•What does padding and spacing do?

CELLPADDING sets the amount of space (both horizontal and vertical) between the cell wall and the contents of a table.

graphic showing cellpadding

CELLSPACING sets the amount of space between the cells of a table. If the borders are visible, CELLSPACING controls the width of the internal borders.

graphic showing cellspacing

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Randomisation

•How do I get randomised questions to appear with 2 decimal places?

You can do this in 2 ways:

1. By using the format function 'FormatFixed' in the 'your variables' section (see Section 3, Appendix 2 in the User Guide). For example, to display cost per unit to 2 decimal places, you would type the following:

                       FormatFixed("%f",cost/units)

2. You could also type the following:

                       Round((cost/unit)*100)/100

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•How do I restrict an answer to 2 decimal places?

The answer will be dependent on at least one other variable, so the answer will be a variable too. Use either of the methods explained in the previous answer.

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•How do I allow for a margin of error (for example +/-0.01)?

To accept +/- 0.01 type the following: Min correct answer: {correctanswer-0.01} Max correct answer: {correctanswer+0.01} In this case, correctanswer is a variable, appearing in the variables section.

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•How do I display thousand separators in randomised questions?

You would use a format function within 'Your variables'. For example, if you wanted a random number between 1,000,000 and 2,000,000 then you would type the following: FormatNumber("%.0n",random(1000000..2000000))

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•How do I randomise variables so that they appear divisible by 10, 100, 1000 etc?

Simply put a '#' after the numbers you wish to randomise, followed by the increment value. For example, if you want to randomise a variable between the value of 1,000,000 and 2,000,000 but to appear to the nearest 1,000, you would type: Random(1000000..2000000#1000) To display the number with thousand separators, see the previous question.

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•How do I set up a randomised question so that if the value of a variable is 1, the object in question will be referred to in the singular, and any other amount referred to in the plural?

You will need to use an 'If' statement. For example, if the object was an apple and you wanted to randomise the amount of apples to be between 1 and 5, you would set the variables as follows:

    Random(1..5)
    If(numberofapples=1,"apple","apples")

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•How would I set up a question with more than one object and more than one conditional 'if' statement?

Also known as 'nested 'if'' statements, i-assess uses 'if' statements a similar way to good spreadsheet programs. For example, if you randomised a person's name to be "David", "Jane", "Michelle", or "John", then you would first write:

    random("David","John","Jane","Michelle")

Gender is then defined using a nested 'if' statement which would be entered as:

    if(person="David","he",if(person="John","he","she"))

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  Organiser
 

The Organiser Interface

•What does the 'Order' column do?

'Order' is an internal feature, that for the moment should be ignored.

back to questions

•How can I get a folder showing all the questions in the database?

The best way to do this is to create a folder-by-query () and leave the query blank. This will show all questions in the database and continuously update it.

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Question locking and sharing databases

•Why, when I click on a question, am I informed that it has been locked?

The locking procedure prevents more than one person working on the same database simultaneously. A question will say it is locked if:

1. You or another user have that question open in editor; or
2. it was not closed down properly while it was open in the editor.

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•How do I unlock questions?

Unlocking questions should be done with extreme caution. If editor is not open and you get the 'locked' message, make sure that no one else is editing the question, select the question in organiser, right click, and select "Unlock".

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Exam Set-up

•What's the maximum length of an exam name?

You are allowed up to 49 characters for an exam name.

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•What does 'Create balanced list of questions' do in the tools menu?

This is similar to the 'Questions' tab within 'exam settings' (see page 27 of the editor User Guide). However, instead of creating an exam it displays the list of questions in a different window. These can then be highlighted and dragged into an exam or folder.

Using this mechanism, a balanced list of questions can be created that can be used to ensure that all students get the same questions in an exam. The balancing within the properties of an exam provides question selection on the fly.

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Deleting Questions

•Is there any way of retrieving an object once it has been permanently deleted?

No. This is why you absolutely must make sure that the object is not needed anymore. If you keep back-ups of your question database then you can recover the object by transferring it back into the database. If not, it will have to be created again.

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Transferring/Exporting

•Which objects can I transfer?

You can transfer questions in an exam or a folder. You can transfer individual questions by selecting them, right clicking and selecting "Transfer to other database".

You can transfer the whole database by transferring from the 'Root' folder. However, this will not transfer the 'all unallocated exams' and 'all unallocated questions' folders. To move these as well, put the questions and exams into ordinary folders.

At the moment, one cannot transfer information directly to the A:/ drive. Instead, create a new database on your hard disk and copy it to the floppy drive afetrwards.

NB: Before copying databases in Windows, you must ensure that no i-assess programs are running.

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•How do I transfer objects to an empty folder?

Here is the transfer dialogue box:

graphic showing the status of the transfer dialogue box

1. Click on the browse button (graphic representing the browse button ) and click on 'Go' (at the right hand side of the 'Transfer to:' prompt). Click on 'new folder' in the required path and section. Enter the name and return to the above dialogue box.
2. Enter a password (encryption/decryption key) for the new database.
3. If you want to keep the format of the exams in the current database then leave the 'Transfer default look & feel' check box blank. If you want to have the look that was given to you with your i-assess installation then uncheck the box.
4. Press 'Transfer now' and wait until the transfer is complete.

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•How do I transfer questions into an existing database?

Here is the transfer dialogue box:

graphic showing the status of the transfer dialogue box

1. Choose the database by selecting the folder in which you wish to put the objects (see 'Getting Started with Authoring' for more details).
2. Make sure you enter the correct password for the database.
3. If you have the same questions in the database you are transferring to, then you can either overwrite these or not, as you wish.
4. The other two options are not functional at present and should be ignored. Therefore, when you're sure the information is correct, press 'Transfer now'.

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•How do I update a results database that is on a remote machine?

In the properties of an 'exam>Questions>Database' path box, type:

    <machine>:<path to database on machine>.

For example, if the database called RESULTS.GDB is on a machine called "Daves" in the network and is located in the drive path c:\i-assess\results, type:

    daves:c:\i-assess\results\RESULTS.GDB

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Publishing an Exam

•In Organiser, when I select 'Connect' in 'Exam properties' the message, "Failed to Connect" is shown. Why is this?

Possible causes:

1. Username/password/database path are incorrect. Remember all these are case sensitive, and be careful not to mix o and 0 (zero) and l and 1 (one).
2. Username and password have not been registered on the InterBase server. See installation documentation for details.
3. BDE has not been installed.
4. If the server is on a remote machine, check the client machines "Services" file (location dependent on operating system) for the entry "gds_db 3050/tcp" which gives the required TCP network port address.

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  Attribute manager
 

•Can I show a hint on my questions from within i-assess organiser?

The Question-Attribute 'Note' has a special meaning. If a question-database has the attribute 'Note' then hovering the mouse over a question in i-assess organiser will show up the text of the note. E.g. Use Attribute Manager to add an attribute called 'Note'. Open up a question in i-assess editor and in Advanced Properties>Question fill in text into the 'Note' field. This text will be displayed in organiser when the mouse is hovered over that question. This is useful for quality assurance, for example.

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•How can I use Attributes Manager to help with Quality Assurance of questions?

Add an attribute using Attribute Manager and call it 'QAStage', for example. Make it a text type with possible values 'Pending Development', 'In Development', 'Pending QA', 'In QA', 'Pending Rework', 'Approved'. Then, you can select questions in i-assess organiser which only have the value 'Approved' for the attribute 'QAStage'.

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  Server software
 

Student Login

•An access token was created on the server and the student entered the ID, but the message says it is invalid. Why is this?

Most likely causes of this error are:

• A mistake has been made in entering the access ID. Make sure the student has entered the token correctly, including upper and lower case characters as it is case sensitive. Ensure that no extra spaces have been entered at the start or end of the token.
•The time on the server could be different to the local time zone. The time and date that appears when you set-up an access token is the actual time on the server. Therefore, access tokens should be set-up according to the server time, not the local time. Once an access token has been set-up, the date and time can be modified but only by a user with appropriate rights (i.e. Institution Registration level).

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  Operational issues
 


Online Exams

•What do I need to do to produce an online electronic exam system?

Click here to see how you could set-up online exams. You do not have to adhere rigidly to this process as there are many ways in which i-assess can be set-up to run exams, but this will give you a general idea what to do.

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Offline Exams

•What do I need to do to produce an offline electronic exam system?

Click here to see how you could set-up offline exams. You do not have to adhere rigidly to this process as there are many ways in which i-assess can be set-up to run exams, but this will give you a general idea what to do.

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  Style
 

Exam and Question Layout

•How can I change the look of the exams that I use?

The look of exams is controlled via a template that can be easily changed by EQL. In time, tools will be available enabling this to be done yourself. Currently, tools may be made available at the discretion of EQL.

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Certificate Layout

•What formatting (e.g. logos) or extra information can be applied to the certification?

A printout of a certificate is produced via the connection to the results database and the question database. Logos are pulled out of the question database. The certificate is completely controlled via a template that can easily be changed by EQL. In time, tools will be available enabling this to be done yourself. Currently, tools may be made available at the discretion of EQL.

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  Other issues
 

Log-in

•An error comes up when I try to log into a database saying, "You have supplied an invalid code". What should I do?

Firstly, of course, make sure you have entered the correct password. Ensure you enter the password using the correct upper and lower case characters. If you are still experiencing problems and you have a support agreement, contact EQL.

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Exam and Result Recovery

•Is there any way I can recover an online exam if the examinee's computer crashes?

Yes. The student's computer hasn't affected the exam as it is running on the central i-assess server.

If the computer is inoperable, find another computer, start an Internet browser and locate the requisite login screen. Re-typing the login information will retrieve the student exam and the student can continue at the point at which the connection was broken.

Please note: Service Manager will kill the session off after a predefined length of time without activity. By default this has been set to 3 hours. The examinee will have to return to the exam within this time period or all their information for that exam will be lost.

Be aware that the exam clock continues to tick on the server so if the exam has timed out naturally, the student will not be able to reconnect to their exam.

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•Is there any way I can recover an online exam if the examinee's browser (e.g. Internet Explorer) crashes or it is closed by accident?

Yes. The action of closing the browser hasn't affected the exam as it is running on the central i-assess server (see the previous question).

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•Is there any way I can recover an online exam if the assessment centre's server crashes?

Yes, see the previous two questions for more detail.

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•Is there any way I can recover an online exam if the central server (the server with the exams installed upon it) crashes?

No. Shutting down the server is the same as finishing all the exams. However, all student activity during an on-line exam is stored incrementally. This means that their performance up to the point of the crash has been stored successfully.

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•Is there any way I can recover an offline exam if the examinee's computer crashes?

No. Shutting down the PC is the same as the stopping the exams. However, all student activity during the off-line exam is stored incrementally. This means that their performance up to the point of the crash has been stored successfully.

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Access Violations

•What should I do if I get an access violation in Examiner?

This happens when there is an error with the question you tried to view. Your questions should be quality assured before exposing them to students.

The most common problem with the question is that there is an undefined variable in a randomised question. Therefore, check the variables in the Run menu (from organiser or editor) to see which one(s) are erroneous and then fix accordingly.

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Saving Problems

•Why am I getting error messages when I try to save changes to questions?

Some of the question database may be read-only. Locate the folder in which the database is stored on disk, and then, depending on which operating system you are using, perform the following:

For Windows 95\98\NT\ME users: Go to Start->Run, type "command" and click OK. Type in the path to your database and press Enter e.g.

cd "c:\program files\i-assess\author\database\myfirstdatabase.

Then type in "attrib-r*.*/s" and press Enter again. This changes the attributes on the files to be read-write rather than read-only.

For Windows 2000 and XP users: Using Windows Explorer, right-click the folder in which the database is stored, and select properties. Make sure the box next to read only is completely blank (not grey or ticked) and then click apply. Select the option that makes the changes to all subfolders and files and click OK.

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•Why are my changes not saving properly?

Some of the question database may be read-only. See the previous question for details.

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Windows Problems

•Why can't I shut down my PC after using i-assess?

This usually occurs if you have had problems (such as error messages) when i-assess was in use.

Locate the i-assess database server icon ( ) in the taskbar, right-click it and choose "Force Shutdown". Then either press CTRL-ALT-DEL (for Windows 95 and 98 users) or go to Task Manager (for Windows NT, 2000 and XP users (right-click on the task bar at the bottom of the screen and select Task Manager)), close the processes DALI.exe and DALIBackend.exe, and then shut down your PC.

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